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Refund Policy

Returns or Exchanges

All sales are final unless it is an error or mistake on our end.

We are a 'resale' store and most of our items are not new. However, we are very transparent and show all known flaws in an item whether it be in the description or in the photo. Our photos are high resolution photos that allow customers to zoom in and view all potential flaws. 

To be eligible for a return or exchange, your item must be in the same condition that you received it. It must also be in the original packaging.

You have 30 days from the day you received your items to review, and if necessary, return your purchase from Dancewear Resale 3.0. Returns within 14 days are eligible for a refund, returns between 15-30 days are eligible for store credit. 

Your package must be postmarked no later than 30 days from the delivery confirmation from UPS, Fedex or USPS. It is your responsibility to return the item(s) to Dancewear Resale 3.0 with tracking confirmation for your return postage.

To complete your return, email us at dancewearresale3.0@gmail.com and request to return the items. All items must be mailed to our returns warehouse.

Shipping fees are not refundable and the costumer is responsible for return postage. All returns are subject to 15% restocking fee. 

Final Sale items are not eligible for returns or exchanges.

No refunds or exchanges will be issued for items with sizing or odor problems (i.e. too big, too small, too wide, too narrow etc). 

It is your responsibility to ship the item(s) to Dancewear Resale 3.0 with tracking confirmation, refund will only be processed when item(s) are received. We are not responsible for lost or stolen packages.

If an order received free shipping and a refund was deemed eligible by us, the original shipping fee will be deducted from the total refund. 

 

There are certain situations where only partial refunds are granted (if applicable).

  • If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition. 
  • If you only return part of your items that you ordered then refund will be granted based on what you returned.
  • Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after accepting delivery.

We will always email you prior to granting a refund in these situations.

Any clothing item must be original and not worn, damaged, torn or ripped otherwise refund will not be granted.

We do not accept returns if:

  1. The item(s) have been worn or washed
  2. The item(s) have been altered
  3. The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition
  4. The item(s) do not have the original tags on them
  5. The item(s) were a Final Sale item

Please follow these instructions when completing a return or exchange:

  1. Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it.
  2. Please write in detail which items you want exchanged.
  3. Contact us for a return mailing address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. 

Shipping fees are not refundable and the costumer is responsible for return postage. All returns are subject to 15% restocking fee. 

Exchanges (if applicable)

No exchanges on any items purchased.  

    Shipping

    You will be responsible for paying for your own shipping costs for returning your items.  We do not supply a return shipping package. If you paid any shipping costs when you purchased from us this cost is non-refundable. If you receive a refund, the cost we may have paid to ship the item to you will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    To request an exchange, please contact us at dancewearresale3.0@gmail.com. All returned items must be unworn and returned in their original packaging.